frequently asked questions (faq).

Within Germany, shipping costs €5.95 per order and is free from an order value of 59 €. Soil and substrates are excluded, as they are charged by weight. All prices are listed in the shipping terms.

Within Germany, your order usually reaches you with DHL within 2–5 working days. If you pay in advance by bank transfer, we ship once your payment has arrived. For deliveries to other countries, DHL's delivery times for the destination country apply.

Yes. Shipping to all EU countries, including Austria, costs €14.99 per order, and to selected countries outside the EU such as Switzerland, the United Kingdom or the USA €19.99. We only deliver soil and substrates within Germany. All delivery countries are listed in the shipping terms.

Soil and substrates are heavy, so we charge shipping based on the total weight – even above an order value of 59 €. Up to 5 kg it costs €5.95; above that it rises in steps up to €64.95 for 63–100 kg. You'll find the full table in the shipping terms.

Yes, we ship in plain boxes with no indication of the contents.

By phone or WhatsApp on +49 1525 4540554 (Mon–Fri 10 am–6 pm), by email to info@orangespot.de or via the contact form. There is also a live chat in the shop. We usually reply within one working day.

Our shop is at Lorenzstraße 9, 95028 Hof (Saale), right in the heart of Hof's old town. Across three floors you'll find our headshop, growshop, vaporizers and clothing. Directions and all other details are on the Shop in Hof page.

No. Until May 2026 the shop was in a former butcher's shop at Unteres Tor 2. Since then you'll find us at Lorenzstraße 9 – the old address is no longer valid, even if some directories still list it.

Mon–Fri 10:00–19:00, Sat 10:00–18:00, Sun closed. Opening hours may differ on public holidays – to see whether we're open right now, visit the Shop in Hof page.

Yes. Choose in-store pickup at checkout – your order is usually ready for collection the same day. Please collect it within 7 working days and bring your order confirmation email with you.

You can get advice without an appointment during all opening hours from Monday to Saturday. There are four of us, and we can help you choose a vaporizer, the right plant light for your tent or the correct filter size, for example. Can't make it to Hof? Then give us a call on +49 1525 4540554.

Yes, in the shop you can take your time looking at everything: headshop (bongs, papers, grinders, activated carbon filters, lighters, dabbing, precision scales), growshop (complete kits, plant tents, LED lighting, climate control, fertilisers and substrates, measuring equipment), vaporizers and accessories, and streetwear to try on. You can look at vaporizers in the shop, but there are no demo units to try out.

You can pay with PayPal, by bank transfer in advance, or cash on delivery within Germany. To pay by credit or debit card, choose PayPal at checkout and pay by card in the PayPal window; you don't need a PayPal account. Apple Pay, Google Pay and invoice are currently not available in the online shop.

Yes. The bank details are in your order confirmation email. As soon as the money has reached us, we ship your order.

No, we don't currently offer payment by invoice. You'll find all payment methods in our terms and conditions.

Yes. In the shop you can pay with all common cards, Apple Pay, Google Pay or cash.

At least 18: our range is aimed exclusively at adults, both online and in the shop. On your first visit to the online shop, you confirm that you are at least 18 years old. We take the protection of minors seriously.

Yes. In the online shop you first confirm your age yourself, and it is then checked on delivery. In the shop we check your ID.

We sell accessories and equipment to adults only. The rules that apply in Germany to the possession and home cultivation of cannabis are set out in the German Cannabis Act (KCanG). We cannot give binding information on this – we do not provide legal advice. As of: November 2026

Yes, as a consumer you have a 14-day right of withdrawal from receipt of the goods. Inform us clearly of your withdrawal, for example by email to info@orangespot.de or via our withdrawal form, and send the goods back to us no later than 14 days after that. Full details are in the cancellation policy.

You bear the cost of the return. We will refund all payments, including the standard shipping costs, no later than 14 days after receiving your withdrawal, using the same payment method as for the purchase. We may withhold the refund until we have received the goods or you have provided proof that you have sent them back.

Yes, after withdrawing you can also hand the goods in to us in person at Lorenzstraße 9, 95028 Hof instead of sending them. You still need to inform us clearly of the withdrawal itself, for example by email or via the withdrawal form.

Yes. For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal expires once the seal has been removed after delivery. Goods made to your specifications are also excluded. Not sure whether this applies to your item, such as a vaporizer mouthpiece? Ask us before opening it. The exceptions that apply are set out in our cancellation policy.

Please get in touch with us as soon as possible, ideally by email to info@orangespot.de with your order number. The statutory warranty applies; you'll find information on this on every product page and in the basket. If a parcel was damaged in transit: shipping is insured. In that case, it's best to send us photos of the item and the packaging straight away.

That depends on the product: additional manufacturer guarantees are stated in the respective product description. For the Mighty+ from Storz & Bickel, for example, the product description states 2 years plus 1 further year on registration. The statutory warranty applies regardless.

The easiest way is with a special glass cleaner, such as the Schmand-Weg Wasserpfeifen-Reiniger, together with a cleaning tray for small parts and silicone plugs to seal the openings. That way the glass becomes clear again without much scrubbing. You'll find everything under Accessories & cleaning, and we're happy to answer any questions about using them in the shop.

We stock stainless steel bowl screens in 12.7 mm and 15 mm. If you're not sure which size fits, ask us in the shop in Hof or via the contact form. You'll find the screens under Accessories & cleaning.

You'll find spare and wear parts in Vaporizer accessories, for example the wear parts set and the cooling units for the Venty, cleaning brushes from Storz & Bickel or glass mouthpieces for the Arizer Air, Solo and ArGo. Many models have their own pages, such as Mighty+ or Crafty+. Not sure which part fits? Ask us in the shop or on +49 1525 4540554.

That depends on the device and is stated in the respective product description. According to its product description, the Arizer Solo 3 lasts up to three hours per charge, while the Mighty+ charges to 80% in 40 minutes via USB-C with Supercharge. If you have questions about your model, we can help you in the shop or on +49 1525 4540554.

As soon as the pack feels firm, it is used up and should be replaced – fresh packs are soft. Always leave it in its paper sleeve. The size depends on the container: 4 g for up to 15 g of contents, 8 g for up to 30 g and 67 g for up to 450 g; you'll find all packs under Boveda.

Yes. Shops, social clubs, cultivation associations and businesses can apply for access to our B2B area and will then see their individual trade prices directly in the shop. This includes personal support and a dedicated contact person. Find out more on the Social Clubs & B2B page.

Create a customer account or log in, upload your business registration or proof of club membership and wait for approval – we check your details first. After that, you order as usual at your trade prices. You can sign up via the B2B registration page.

Our B2B range is tailored to clubs and commercial operations: LED equipment from The Orange Spot, fertilisers from Hesi, Canna, Plagron, BioBizz and 420Flow, and substrates and accessories for every size of operation. You can get advice by phone, via WhatsApp on +49 1525 4540554 or in the shop in Hof.

No, the statutory right of withdrawal only applies to consumers, not to businesses. According to our terms and conditions, however, statutory liability for defects applies to all orders.